Privacy Policy

Last Updated: 11 September 2023

Yoto Limited (“Yoto”, “we”, "our”, “us”) is a provider of screen-free speakers for children through the Yoto Player and Yoto Mini (“Yoto players”), allowing children to listen to hundreds of audio titles for all ages and stages. At Yoto, we believe it is important to be transparent about how we use your personal information.
We recognise the importance of protecting the privacy and security of the personal information we obtain from our customers and consumers. This privacy policy describes how we collect, use, disclose, and protect your personal information.

We may revise this privacy policy from time to time. When we make changes to this privacy policy, we will post the updated version on our website and indicate the date it was last updated.
Children Under 13

Yoto players are designed for children’s use and we understand that your child may use the mobile app (“App”) to listen to audio cards. However, we have minimised the amount of personal information collected from children under 13 and put you, the parent, in control of that.
We do not ask for personal information from children, and if we determine that a child under 13 has registered as a Yoto Club member or created a Yoto account, we will immediately cancel that membership and/or close the account.
Orders, account creation, and Yoto club membership are restricted to parents or guardians (“you” or “your”). We put you in control of the personal information we receive about you and your child, and we do not directly collect personal information from children under 13. For further information on audio uploaded by you please refer to our Audio Recording Notice.
**We will always be transparent about how we use your data. **

We are YOTO Limited, whose registered office is at 124 City Road, London, England, EC1V 2NX.
We are represented in the European Union by our French subsidiary: YOTO SAS, whose registered office is located at 8 rue Saint Augustin, 75002, Paris.

Our email address is privacy@yotoplay.com.

When you browse our website, we collect data about your visit using cookies. You can learn more about this here.

We only ever send marketing communications if you’ve consented to us doing that. You can change your mind at any time by clicking the unsubscribe link in every marketing message we send or by emailing us at privacy@yotoplay.com

Click on the relevant section below to learn more about how we use your data when:

When you purchase something from our website

We collect: Your name, address, IP address, telephone number, order, and payment details. If the product is a physical product, we will also collect shipping details. Our security measures mean we never see your payment details, which are passed straight to our secure payment processor. You can also create an account with us when you purchase, but you don’t have to. To purchase your item, you are obliged to provide us with the above listed data, except for the following data which are optional: telephone number
We collect this data to process your order.

Our lawful basis: Under data protection law, we need to tell you the lawful basis we use to process your personal data in this way. Our lawful basis is: to perform, and take steps to enter into, a contract with you.
We also wanted to tell you: * o We also collect technical data using cookies on our website. For non-essential cookies, we will ask for your consent, which you can find out more about by clicking here * Our third party provider Shopify tracks IP addresses to prevent fraud.
* o If you checkout using Klarna, then we will also introduce you to Klarna to complete the finance application process for your order. The legal basis for this processing is the conclusion or performance of a contract between Klarna and you upon your request. For more information on how Klarna uses your data and how long it is retained, you can review your contract with Klarna and its privacy policy. * o We are based in the United Kingdom, but the providers we use to process your order are based around the world. Click here to see a list of these providers, and how we protect your data when we work with them. Your personal information will be treated in accordance with the laws of these other jurisdictions.
If you would like us to delete your account or personal data at any time please let us know. In addition, * All user accounts that are inactive (have not been signed into for two years) will be deleted along with their order history, settings and any other data. * All families with no remaining users will be deleted along with their card library, player registrations, any settings. * All orphaned make your own (MYO) content that has not been listened to for over three years may be deleted at any time. * We will delete your order information 6 years after your last order with us. * We’ll reach out to you by email before we delete your account data, explaining how you can ask us not to delete your data. * You have a suite of rights over how your data is used, we’ve set them out here. * We may use some of the following information (name, first name, address, email) to analyse where our customers are and create targeted campaigns. The legal basis for this use of your data is your consent. You can withdraw your consent at any time. The use of your data before the withdrawal of your consent remains legal. Where prospecting is done by email for products similar to those you have ordered, the lawful basis for processing is our legitimate interest in promoting our products to our customers. We will retain this data only with your consent.

When you create a Yoto Account

In order to access the App, create a connection between a Player and the App, or access the library, you will need to create a Yoto account. You will need to provide the same email address for your Yoto account and Shopify account to enable us to add your purchases to your Yoto account

We collect: Your email address and a password created by you. After registering, you’ll receive an email asking you to verify your account. We use security measures to make sure we can’t see the plain text of the password you create. You are required to provide us with these data to create a Yoto Account, except for the following data which are optional: telephone number.

We collect those data to handle your account and thus to enable you to access the App, create a connection between a Player and the App, or access the library

Our lawful basis: Under data protection law, we need to tell you the lawful basis we use to process your personal data in this way. Our lawful basis is: to perform, and take steps to enter into, a contract with you.

We also wanted to tell you:

  • We also collect technical data using cookies on our website. For non-essential cookies, we will ask for your consent, which you can find out more about by clicking here.
  • We are based in the United Kingdom, but the providers we use to process your order are based around the world. Click here to see a list of these providers, and how we protect your data when we work with them. Your personal information will be treated in accordance with the laws of these other jurisdictions.
  • Information related to your Yoto account will be deleted 2 years after your account has become inactive, except for your order history which is deleted after 6 years. We’ll reach out to you by email before we delete your account data, explaining how you can ask us not to delete your data.
  • You have a suite of rights over how your data is used, we’ve set them out here.
  • If you notify us or we otherwise determine that a child under sixteen has been improperly registered for a Yoto Account, we will cancel the child's account and delete the child's personal information from our records.

The Yoto Player is deliberately designed to collect minimal data. When you use the Yoto Player or the Yoto App we collect usage data, as detailed below, to improve the Player and the App, and to troubleshoot.

You are obliged to provide us with such data to use the Yoto Player or Yoto App, except for the following data that are optional: telephone number.

The legal basis for processing your data for the purpose of improving the Player and the Application is our legitimate interest to improve our services.

The legal basis for processing your data for problem solving purposes is the execution of the contract signed between us.

Certain usage data (as defined below) is also used to help us improve our business. The legal basis for processing your data for the purpose of improving our activity is our legitimate interest to improve our services.

To ensure we do this in a way which respects children’s privacy and your privacy, usage data we collect is anonymised and aggregated to form analytics data. Analytics data does not contain personal data and cannot be linked back to children or to you.

When you use the Yoto Player

  • When you use the Yoto Player, we collect the following usage data to help us improve the Player: to allow us to manage storage and cache, the audio being played, when it was played and how many times it was played, system performance of the player (such as how much memory you have left).
  • Whether the Player is connected to a WiFi network and, if it is, the signal strength and WiFi network name. We collect this so you can see in the App which WiFi network your Player is connected to, and for troubleshooting.
  • We also collect error logs which we store for a period of 30 days to help us diagnose and fix any bugs.

When you use the Yoto App

  • Our App enables you to explore free audio, sleep sounds, kid-friendly podcasts and radio from around the world. You can also record your own story and link it to a card to play on Yoto Player, or share it with friends and family.
  • We may send you notifications such as alerts, sounds, and icon badges.
  • Our App allows you or your child to record stories or other audio content. When you create and upload content from the App to make a playlist you can use the App to link it to a Make Your Own card in your Yoto player.
  • If you use the App to record your own audio content, or allow your child to record their own audio content, to play back on your Yoto Player, that local recording is stored on our servers as a playlist, but we cannot access or listen to the playlist. You can delete these playlist at any time, or you can ask us to delete them for you. It is your choice whether your child records an audio recording on the App and who it is shared with. Yoto has no control over the personal information your child may record. Therefore, we encourage you to review any audio recordings your child may record and who it is shared with. For further information please refer to our Audio Recording Notice.
  • If you use the App to record your own content to play back on your Yoto Player, the recording is stored on our servers but we cannot access or hear them. You can delete these recordings at any time, or you can ask us to delete them for you, and we’ll be happy to help.
  • To help us understand how you use our App, when you use our App, we collect how long you spend using the App and which version of the App you’re running. This data isn’t linked to your user account.
  • To help us understand how you use our App, we also collect information about the audio you’ve played, when it was played, and how many times it was played.
  • We also collect error logs which we store for a period of 30 days to help us diagnose and fix any bugs.

When you become a Yoto Club member

We collect: Your name, address, email, phone number and payment details. We may also require your shipping information if we need to deliver something to you. Our security measures mean we never see your payment details, which are passed straight to our secure payment processor. You are obliged to provide us with such data to become a Yoto Club member, except for the following data that are optional: telephone number.

We collect this data to process your subscription to Yoto Club.

Our lawful basis: Under data protection law, we need to tell you the lawful basis we use to process your personal data in this way. Our lawful basis is: to perform, and take steps to enter into, a contract with you.

We also wanted to tell you:

  • We also collect technical data using cookies on our website. For non-essential cookies, we will ask for your consent, which you can find out more about by clicking here.
  • We are based in the United Kingdom, but the providers we use to process your order are based around the world. Click here to see a list of these providers, and how we protect your data when we work with them. Your personal information will be treated in accordance with the laws of these other jurisdictions
  • We delete your order information 6 years after your last order with us. Other information related to your Yoto account will be deleted 2 years after your account has become inactive. We’ll reach out to you by email before we delete your account data, explaining how you can ask us not to delete your data.
  • You have a suite of rights over how your data is used, we’ve set them out here.

Yoto will never sell your personal data.

We use third parties to help us run our business, and we've described below the third parties we work with when:

  • You use our website: We work with cookies providers who help us understand how our website is used. These are listed in our cookies policy here. We also work with third parties to host our website, run our online store and help us provide customer service. We only share your personal data with these providers as we need to deliver what you've asked us to, whether that's an online order you've made, or responding to a customer service query.
  • You use our app: We use IT service providers to help make our App work. Yoto has visibility on, the items you've purchased and the content you play that streams to the App.
  • You use our player: We use third parties to help us understand how our player is used, and how to improve it. These third parties help us understand what content is being played and how your device is performing, so we can (for example) make sure your frequently played content is saved to your player, and you don't have to download it every time. These third parties also enable us to troubleshoot your device if you need us to. We never collect data from the player that could enable us to identify your children, and if we ever discover that someone under 16 has created an account with us or can be identified by the data we collect, we will delete that data immediately.

Regulators, authorities and enforcement agencies: if we are under a duty to disclose or share your personal data to comply with a legal obligation, to enforce our terms or any other agreements, or to protect our business against fraud and credit risks.

To keep our privacy policy short and easy to understand, we haven’t set out every single supplier we work with. Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. If you have any specific questions please get in touch here. We’ll be happy to help.

See our cookie list

Safeguards and retaining your information

We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organisational, technological and physical safeguards.

We only retain personal information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. Legal requirements however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold. More information is provided for each use of your data in this policy.

You have various rights under data protection law – please note, privacy law is complicated and these rights will not always be available to you all of the time. If you wish to exercise these rights or have any questions, the easiest way for you to do this is likely to be by contacting us at privacy@yotoplay.com.

  • Access: You have the right to access your personal data and obtain a copy of it
  • Erasure: You can ask us to erase the personal data we hold about you
  • Restrict: You can ask us to restrict our handling of your personal data
  • Portability: You can ask us to transfer your personal data to a third party
  • Object: You can object to how we are using your personal data
  • Complain: You always have the right to lodge a complaint with us or the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.

If you are based outside of England and Wales, you can find your relevant supervisory authority here. Privacy law is complicated; these rights will not always be available to you all of the time.