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Where we ship
We currently ship worldwide but there may be some countries where we cannot, due to high shipping costs or regulatory reasons. This will be indicated at checkout.
For US customers, please visit us.yotoplay.com.
For European customers (except UK but including Norway and Switzerland), please visit eu.yotoplay.com.
Shipping times vary by location - if your ordered products are in stock we will aim to dispatch by the next business day.
Despite the effect that Coronavirus is having on the world, we can confirm that orders are being dispatched as normal.
EU Standard shipping time: 3-7 working days from dispatch from our warehouse in Germany.
The shipping costs vary by country and will be indicated at Checkout. Note that shipping costs are calculated after discount code or tokens have been applied.
Items ordered from our EU webshop are shipped from within the EU. VAT is charged at the rate of the country of destination. There are no additional charges to those at checkout for delivery to countries within the EU. For customers requiring delivery outside of the EU who order from eu.yotoplay.com, we ship on INCOTERMS DAP which means that the customer will be liable for any import taxes and duty.
Please note that cross-border deliveries can be subject to opening and inspection by customs authorities. Yotoplay.com
When purchased from yotoplay.com, you can return Yoto Players, Yoto Minis, Yoto Cards, Yoto Card Packs or Yoto supplied accessories within 60 days of purchase, for any reason.
The product must be undamaged, with its original packaging, and with all the original contents. Return arrangements may vary by region (details below).
If you wish to request a refund rather than have a repair or replacement, and you purchased your Yoto product from Amazon or any other retailer, whether online or at a retail outlet, you must return them to your point of purchase. Different retailers will have different rules, so please be sure to check in advance of doing so.
All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the Yotoplay website.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, please follow these steps:
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items will be refunded up to the value they were sold at
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further details.
Refunds will only be made to the original purchaser of the goods. If the refund is in the form of a discount voucher then that voucher is transferable.
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