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Yoto 

Premiers pas avec Yoto, prise en main de vos lecteurs, guide détaillés pour créer vos cartes, formulaire de contact et plus. 

Assistance Yoto

Hello, thanks for reaching out!

Your Yoto Tokens / Yoto Points can be spent on the last page of the checkout to transform them into a discount code that applies to your basket. This is done via a slider (PC) or a dropdown menu (smartphone), which could be on the right side of the screen (PC) or down the middle (smartphone).

To see this option, just ensure that you are logged into your account and you're using our own store checkout page, and not the ShopPay one. If you're defaulted to ShopPay, you can exit by using the 'Back' option, and even log out entirely: https://help.shop.app/hc/en-us/articles/4665100672276-Log-out-everywhere-from-Shop-Pay

If you end up leaving the checkout process, any unused Yoto Tokens / Yoto Points will be automatically returned to the account, after just a few minutes to a few hours.

Yoto Tokens, Yoto Points and referrals

Hey there, thanks for reaching out!

We aim to ship all orders within 1 business day (weekends and holidays excluded).
Once we have shipped it, we will notify you via email. We rely on hardworking couriers to deliver it as soon as they can. Normal delivery times may be affected, and sadly this is out of our control.

If your order was shipped with a tracked service, you will find a tracking number in the email.
For standard delivery of small orders (Yoto Cards only) we use untracked mail delivery services: USPS in USA, Royal Mail in UK and Canada Post in Canada. Those services usually take 3 to 5 business days.

If you believe that a Yoto Card is missing from your order, please check if the card was purchased as a Digital card.

Where is my order?

Hey there,

Thanks for reaching out!

Your order can be edited from the order confirmation email, or the order history page in your account.

You will have 1 hour to make any changes or to cancel your order, after which, the order will be picked, packed and shipped, so no changes will be possible anymore.

Please note that we will not be able to change, add or remove items from pending orders.

I want to edit an order that I just placed

Hey there, thanks for reaching out!

Yoto Club is a subscription service currently available to residents of USA, UK and Canada. We're working to expand this to more regions of the world.

To learn more about Yoto Club, please visit this page.

For more in-depth articles, please visit our help center.

If you have just subscribed to Yoto Club, but your Yoto Credits and Club benefits are not working, please allow 30 minutes for the system to update, and then try refreshing your browser.

If you are expecting to receive your monthly credits today, please note that Yoto Club credits are processed throughout the day, and will be available to you by the end of the day.

If they are still missing by the next day, please reach out, so we can look into it for you.

How does Yoto Club work?

Hey there, thanks for reaching out!

You will find many useful articles in our support website, including:

- Setting up of a Yoto Player or Yoto Mini
- Wi-Fi and connection 
- Family Accounts
- Logging into your account
- Make Your Own cards
- Yoto App
- General troubleshooting

Still need help? You can ask the Yoto community or speak with one of our specialists.

Obtenir plus d'informations

Prise en main

Utiliser votre lecteur

Utiliser l’appli Yoto

Cartes Yoto

Créer vos cartes

Compte Yoto

Dépannage

Livraison et retours

FAQ

Yoto Mini Normes de Sécurité